When the fiber optic cable retracts internally, it loses a significant portion or all of its connection to the last fusion or connectorization point. In the worst case, there may be a complete fracture at any point along the fiber drop.
To explain it more clearly, fiber optic cables and all their components are subject to physical changes due to weather conditions or environmental factors such as humidity, cold, heat, UV rays, etc. The core loses tension on the buffer in the loose tube, which can result in a catastrophic failure that can affect 1 user or thousands of them.
Some brands not recognized by international standards and manufactured in India include Cablix, Policab, KEI, etc.
The image below shows the failure, where the core retracts and is not at the level of the connectorization point to make the correct splice and continue with the light beam.
The costs of these repairs and fault-finding are very high, as well as the worst experience for users, which can lead to losing customers.
These steps work for all M2M family devices that require reactivation to add their corresponding annual fee.
If the communicator is already suspended and inactive for longer than its PREPAY END DATE, the platform will display the “ACTIVATE DEVICE” option.
First, we need to search for the communicator, double-click on it, and go to the home page.
To activate it, we need to click on “ACTIVATE DEVICE.”
It will ask us if we want to add a REACTIVAM2M, to which we say yes.
We will then see another option, where we click on “voucher.”
A new window will open where we can enter the REACTIVAM2M voucher code found on the invoice.
In the invoice there will be 15 digits that would be our “Voucher Number” enter those digits
After entering, click save
Verify that the option of (ACTIVATE DEVICE) disappears.
NOTE It is important to enter the annual voucher as soon as possible, as the reactivation code only gives you until the end of the current month to enter the annual payment. If the annual payment is not entered, the communicator will be suspended. In this case, another reactivation code must be purchased to reactivate the communicator.
In the following manual, we explain the process to follow so you can reset the password of epcom devices using XML.
To reset the password of an epcom brand IP camera with firmware version 5.3.0 or higher, of a DVR/NVR with firmware version 3.1.7 or higher, or of a video intercom or alarm, it is necessary to carry out the following procedure:
1.- Download and install the software SADP version 3.0.4.9 (download here).
2.- Select the device on which you want to reset the password, press the Forgot Password button (located in the lower right corner), press the “Export” button, and select the folder you want to save the exported file (XML).
3.- Email the previously generated XML file to the following email addresses: [email protected], followed by the following information:
Complete serial number in SADP. (Example: DS-72xxABCDXY/SN123456789ABCD123456789ABCD)
Full name of the applicant.
Customer number and billing name in SYSCOM.
Name of the company.
Phone number.
You will receive an XML file in response in order to import it. (The response may take approximately 15-20 minutes)
In case you need to reset several devices, please send an email per file with all the information.
It is necessary to send the files without compression, send the file as the software outputs it.
4.- Load the XML file in SADP, set a password of 8 characters (at least one letter and one number), confirm it, and finally press the “Confirm” button so that the password is reset.
Important notes:
The password reset procedure is only valid on the same day.
The device should not be restarted during the entire procedure.
SADP versions 3.0.0.1 or higher support the new procedure, previous ones do not.
The service hours are from 9:00 a.m. to 6:00 p.m. from Monday to Friday (Miami time)
In case you need the file urgently, please contact the Engineering Department.
In case you need to reset several devices, please send an email per file.
If the file does not work for you, please restart the device to be reset, close the software, and run it as an administrator to generate a new file and repeat the sending process (as a recommendation, connect the device directly to your computer, the computer should have a fixed IP)
It is also possible to generate the file through the iVMS-4200 software.
To add a tag (key fob), it is necessary to have a registered tag reader. To add the tag reader, you can see the procedure here. Once a tag reader has been added, it is necessary to go to the panel’s configuration by clicking on the gear icon.
Within the configuration, you must expand the “User Management” option.
Here, you will need to go to the “Card/Tag” option.
Once here, the registered cards will appear. To add a new card, you must click on the “+” icon.
Now, all you have to do is present the tag to the reader.
To add a tag reader (key fob) to the panel, you must go to the “Devices” section and click on the “+” icon, as if you were adding a sensor.
You only need to scan the QR code of the tag reader you want to add.
In this case, you need to remove the back cover of the reader and, when scanning the QR code, have the switch turned off. When you see the next image, turn it on and put it in the on position.
I am sharing with you this mega product list that EPCOM will focus on this 2023 for its networking department.
Click on the keywords to be redirected to the product lists.
Fiber Optic, exponential growth, THERE IS A HIGH DEMAND FOR FIBER DROP & ADSS/MINIADSS. We are focusing on the promotion and sale of these products. We have the best price.🎆💥
Active equipment for FTTH networks, we are going all-in with V-SOL, Fiberhome, and TP-Link. In general, those who buy optic fiber are ISP’s, and they require FTTH equipment. NOBODY CAN COMPETE WITH OUR V-SOL PRICES, 😎 WE ALREADY NOW. 😎
Wi-Fi 5 and 6 devices, switches and gateways, turnkey solutions, everything goes to the cloud. The Wireless trend and demand are at a GLOBAL level, cloud management of all devices is both a reality and a necessity. Saving money and time is the key to this.🌐
Unified communications, as clear as crystal, where IP telephony, high-density Wi-Fi systems, and cloud managementare daily requirements for integrators and final users, NOT HAVING THESE SOLUTIONS IS LIKE GOING TO A GAS STATION THAT DOESN’T HAVE GAS…💥
Radiolinks have not disappeared, but we notice a substantial change and decrease in this technology. What changed?.. Well, these systems are being replaced by optic fiber; this solution is being used for projects where fiber is impossible, and they are also only installing it in the last mile. Move your customers to FIBER OPTICS, ADAPT TO CHANGE… YOU COULD BE LOSING MONEY, AND YOU HAVE NOT REALIZED…💲💸
We will continue supporting links on less saturated bands PTP and Backhauls, there is a future here, bands such as 11 GHz, 24 GHz, and 60 GHz, and the accessories for these will still be supported by epcom.
What is the use of having the highest quality equipment and consumables if you do not have the right tool?…this is one of the most expensive bad practices for our integrators and installers, the waste of time and passive resources is abysmal…We all know that changing a car tire with the tool in the luggage rack is tough… but what happens when you go to a tire shop… They do it in 10 minutes, they make it look like the easiest thing in the world ….WELL… the same thing happens with our integrators…. 🛠 PICK THE BEST TOOLS 🛠
We are renewing all the CTO, passive equipment for fiber optic NAP Box (Network Access Point)… We are going hard in these market in a matter of accessories, we will have the best prices for our clients.💪👍
We present you with 8 solutions that can be charged to the end user as monthly or annual fees, thus creating a recurring business that ensures customer retention.
1. EPCOM CLOUD: In installations where it is difficult to install a physical DVR/NVR recorder or where it may not be the best option for security reasons, technology now offers us the option of storing all our information in the cloud, with easy access and a free application. Through it, we can view all our recordings to which our license has access, in addition to being able to view live video.
2. M2M: Universal communicator for alarm and fire panels, ideal for monitoring centers.
3. CEIBA Software: Video and GPS fleet monitoring, charging a monthly or annual fee to the user for access to their fleet.
4. EPCOM AX with MCDI software and M2M equipment: Event monitoring from the central alarm software, charging users a monthly or annual fee for monitoring service.
5. NX RADIO: Offer annual plans or monthly fees for multimedia messaging and real-time GPS location service through the professional application compatible with iOS, Android, and Windows.
6. EPCOMGPS: EPCOM GPS is an innovative web platform for fleet management. The system allows the end user to focus on the key points of their business to maximize efficiency and control, while the integrator can charge a monthly or annual fee for offering this service.
7. SUPREMA and HID virtual cards: Virtual cards provide greater security and can be managed from the cloud using a very user-friendly web portal. Virtual cards are compatible with iOS and Android, and readers are compatible with most access control panels that accept Wiegand. This service can be charged to the end user in monthly or annual installments.
8. Unified Telephony, PON Technology, and WISP Services:
Unified telephony:
Recurrence and monetary return in unified communications have become a fundamental aspect, as communication services are essential today. The limits of distance and presence have changed drastically. With Grandstream’s cloud solutions, PBX equipment can be managed and system configurations, line and call management, among other functions, can be performed.
Management and administration capabilities are continuously expanding. The scope of the Grandstream UCMRC platform allows us to have unified connectivity and portability across different mobile platforms, with high quality in both audio and video.
PON technology
The high demand for effective communication, the unprecedented advancement of mobile application needs, streaming platforms, and new social networks have completely engulfed traditional communication and internet services, rendering them obsolete in the average market of services offered by internet providers. This has forced the implementation of new communication trends in their services, such as PON (Passive Optical Network) technology, which includes different levels such as EPON/GPON/10GPON, to name a few examples. Terms like FTTx, FTTh, etc., are derived from these technologies.
What we should consider at this time is that the largest carriers and those emerging to offer communication services are leaning towards these fiber optic communication technologies. Deployments of these technologies are of medium and large scale, bringing services from their data centers to kilometers away to subscribers who will enjoy these services. Among the most important and prestigious brands worldwide are Fiberhome, V-SOL, TP-Link, and at EPCOM, we have complete solutions to initiate a project from the deployment of fiber optics to the active terminal devices, such as OLTs and ONUs.
Today, the combination of hybrid networks is becoming more common, the main reason is based on 2 aspects, the availability of connectivity services in areas of difficult access, where for example fiber optic lines are almost impossible or too expensive the implementation of these, for which WIPS technologies are used, such as PTP backhauls in 5, 11 or 24Ghz bands, these serve as the backbone of the deployment network and then OLTs are installed to provide fiber service in the last mile, significantly saving operating and installation costs.
EPCOM is committed to its distribution channels to always offer the most appropriate solution, guaranteeing the satisfaction of our customers’ needs and those of their end users. For more information, please contact [email protected] or call us at 915-533-5119.
We share the video where you can see the summary of the solutions: Note video is in Spanish https://www.youtube.com/watch?v=9_F5UDgr8CU
The high-impedance audio systems help us connect multiple speakers to the same amplifier output and take these speakers to bigger distances.
The EPCOM PROAUDIO amplifiers give us a 120W output on the SF-B120 model and 240W for the SF-B240 model.
The connection of a Public Address (PA) system with 1 output is done by connecting our speakers in a “daisy chain” making the proper power connection in each speaker (TAPS); having only one line of speakers in our zone.
We can connect a microphone to the PA system and an external audio device to play audio on your system.
The connection diagram would be as shown below:
With this connection, we can operate a PA/ambient music system of 1 zone or output with several speakers playing.
NOTE: It is recommended to only have 80% of the power delivered by the amplifier to power the speakers and leave 20% free to operate safely and without damaging the products.
If you have any questions, please contact the engineering department.
Good morning Efraim; I have doubts about the Grandstream UCMRC platform. Can you help me? – Of course, this platform is only for Grandstream brand PBXs, specifically for the UCM63XX series; with this cloud platform, you can have storage, record calls on the Cloud, Firewall, up to 64 video/calls concurrent, the management of your PBX equipment, among other things.
Excellent Efraim; last month, I bought 2 UCM6302 and 2 UCM6304A devices from you. Are these compatible? – Of course, they are compatible, it doesn’t matter if they are /A as long as they are from the UCM63XX series.
Perfect, I want to buy the PRO plan, I saw it on the Grandstream official page. What is the next step? Sure, I’ll give you the models and information from our website, the model you need is the UCM-RC-PRO, so I need you to send me the MAC addresses of your PBX device, I will send this information to our “Networks” engineering department to be activated on our platform. At the same time, I’ll notify the “Purchasing” department to buy your license.
Thanks, Efraim. So I have access to the platform, I register them with the “Basic free” version, I make the payment, and you activate the PRO version for me? Correct, as soon as you make the payment, it doesn’t take more than 48 hours to activate, and it will be reflected online automatically.
– Good Morning, Bryan; I am working on an indoor fiber optic wiring project for a large university interconnecting several buildings. Can you help me? Good morning, of course, explain to me what you need to do.
– I need to connect 2 buildings with underground fiber; the idea is to provide internet connection and high-demand internal services; let me attach the diagram with the distances: Excellent; I’m going to recommend our IC-RISER-A2-12C fiber. This model has 12 single-mode threads, more than enough for your needs and with room for future growth. Remember that you should never leave the infrastructures at a capacity limit.
– Perfect, Bryan; we will run the fiber through the main SITE located in building “A” which is the library. From there, I will send the 2 connections to buildings B and C. Remember, this is an educational institution, and the highest quality and security standards are required. Don’t worry; our fiber optic cable complies with OFNR Riser/LSZH jacket and has a maximum tension of 600 N.
– What does that mean? Can you explain it to me? Of course, it means: The fiber optic cable jacket complies with flammability rating UL 1666 (OFNR) or NFPA 262 (OFNP), low smoke, and zero halogens (LSZH). This standard is required in educational institutions, government, and other applications.
On the other hand, let me send you some interconnection accessories that you will need, such as the 8 or 16-port FTB-523-SCA / FTB-522-SCA terminal boxes and the FASC connectors.
